When an outage occurs, do you have the tools to resolve it quickly and easily? With over 180 clients, we’ve seen how outages can bring efficiency to a grinding halt. Handling outages quickly and effectively improves customer service and gives you the competitive advantage you need among other communications providers.
How quickly can your team get the information and tools they need? When an outage occurs, dispatchers lose valuable time coordinating resources to identify the problem. From the central office to inside and outside engineering to the NOC, information needs to reach the appropriate people swiftly. With a streamlined system like M4 Solutions, dispatchers, technicians, and inventory systems meet in a single application that allows technicians to fix an outage as quickly as possible with minimal interruption to the workday.
Fiber and Circuits Management
Use M4 Solutions to view all aspects of your fiber and circuit networks in the field, while tracking equipment and inventory seamlessly. Modules like M4 Fiber and M4 Circuit Manager allow users to monitor their networks with a bird’s eye view. View all the layers and details of your map supplemented with information pulled from trouble ticket and customer systems.
Network Equipment Management
Find out who is affected by an outage and begin remedying it immediately. With M4 Network Equipment Manager, monitor all of your inside plant equipment with easy tracing features, information updated in real time and seamless integration with other element management systems. Communications providers can significantly reduce outage times by generating an instant visual of the fiber cut, common point of failure and fault status location. Together with the M4 Fiber module, the M4 Network Equipment Manager enables complete long haul, special circuit and fiber-to-the-premise management.
Reduce workflow steps, bring geographic content to your applications and create job-specific reports on outages within the comprehensive M4 Solutions suite of modules. To find out more, request a demo today.